What warranty options do I have?
The customer service team will check your warranty claim and offer one of the following options:
- free repair (your original warranty period will normally continue as normal)
- product replacement (you get a used or repaired product of the same value)
- new product (Digitec Galaxus gives you a new replacement product)
- credit note or money off what you paid.
What types of warranty are there?
If you scroll to «Returns and warranty» in the product overview, you'll find out what kind of warranty the product comes with. The main options are bring-in, pick up & return, on-site and express exchange service.
Bring-in warranty means you can send in the damaged product or drop it off at one of our stores. Once we've examined the device, we’ll send it back to you – or if you prefer, you can collect it from the store.
- Pick-up & return
If a product is damaged and qualifies for pick-up & return, the manufacturer will arrange to collect it and send it back once they've repaired it. You won't be charged extra for this.
On-site means you contact the customer service department directly to make an appointment with a technician. They'll make a home visit to examine the device and repair it if possible. If they can’t fix the fault then and there, they’ll take the article back to the repair centre and return it to you once it’s fixed. Find out more about our warranty options here.
- Express exchange service
Our express exchange service lets you get a new, replacement device or credit note within 24 hours of sending your device off to the customer service department. Find out more about our express exchange service here.
I've only just got my product and it's faulty. Is there a quicker way to get a replacement?
If your item is still under new product warranty*, we can exchange your faulty product with a new one. Since the normal return period is 14 days, it’s important that you let us know about any faults as quickly as possible.
*New product warranty: the time frame for new product warranty can vary according to each item. You can find more information under Dead on arrival (DOA) in the product details.
Can I get my damaged product repaired at a digitec shop?
Unfortunately, that’s not possible as we don't have an in-store repair centre. That’s why all products are repaired at the manufacturer’s authorised repair centre.
Can I just get a replacement?
You can only get a replacement if your damaged product is still under new product warranty. This varies according to the product. You can find warranty details under the Returns and warranty section in the product overview.
Will I get a replacement device while mine is being repaired?
We can only offer a replacement device if you're having a mobile repaired. You'll need to pay a deposit for the phone you're renting. Once you return it, we'll refund your deposit. Unfortunately, we can't guarantee you'll get the same phone as your original.
I've got important data on my device. Will it all still be there once you've finished repairing it?
We always recommend you backup all your data before sending your device in for repair. If your data memory is damaged, or if you have to switch your old device for a new one, it's likely your data will be lost. We can assume no liability for this.