The following costs may be charged for returns:
- Postage: The customer is usually responsible for covering postage costs to return items.
- The processing fee for returns is at least 10% or a minimum deduction of CHF 10.– if the item has been opened or used. For detailed information, please click here.
However, Digitec Galaxus will cover the costs if:
- the product is clothing or shoes
- you were sent the wrong product
- the product information displayed in our shop was incorrect
- you were sent a product you didn’t order
- the product you received was incomplete
For every rule, there’s an exception.
- A full refund of the purchase price is only granted if the product is in its sealed, undamaged original packaging. For more information, see our returns policy and our terms and conditions.