You are normally resposible for covering postage costs to return items. However, Digitec Galaxus will cover the cost in the following cases:
- the product is clothing or shoes
- you were sent the wrong product
- the product you received wasn't correctly listed in our shop
- you were sent a product you hadn't ordered
- you haven't received the full product.
In the returns process, you can choose your preferred return option and print out your returns label.