Go to returns, repairs and support to register any service cases. The main distinction made is between defects and transport damage.
My product is broken or defective
If your product shows a defect within or outside the warranty period, register the defect here. Together with the service center, we’ll check which solution applies and inform you about it.
- If a product is damaged within the warranty period, the costs are covered by the warranty. For more information, see our warranty policy and our terms and conditions.
- If a product is damaged outside the warranty period or should the inspection of the defective product reveal that the repair is not covered by the warranty, you can issue a «Repair order beyond warranty» at your own expense. If you decide not to do so, we’ll send the unrepaired article back to you or dispose of it. Any costs incurred for the inspection of the device may be charged.
My product was damaged in transit.
If a product is damaged during transport, please get in touch straight away using our contact form. Select «Problems with an order» as the reason for your inquiry, and then «I've received an externally damaged order». We’ll need the following information to process your request:
- your order number
- a description of the damage
- photos of the damage and packaging
We’ll then work together with the delivery company to check what happened to your order and will get back to you as quickly as possible with updates and next steps.