Go to returns, repairs and support to register any service cases. The main distinction made is between defects and transport damage.
My product is broken or defective
If your product shows a defect within or outside the warranty period, register the defect here. Together with the service center, we’ll check which solution applies and inform you about it.
- If a product is damaged within the warranty period, the costs are covered by the warranty. For more information, see our warranty policy and our terms and conditions.
- If a product is damaged outside the warranty period or should the inspection of the defective product reveal that the repair is not covered by the warranty, you can issue a «Repair order beyond warranty» at your own expense. If you decide not to do so, we’ll send the unrepaired article back to you or dispose of it. Any costs incurred for the inspection of the device may be charged.
My product was damaged in transit.
Within 5 days after receipt, you can register your transport damage as a defective product. Unfortunately, we cannot accept a damage report after the claim period has expired.
In order to check the defect with our logistics partner, we need a photo of the damaged product as well as the packaging.
We will check your request together with our logistics partners and inform you as soon as possible about the further steps.