When are the orders shipped?
At the moment, an additional waiting period of 1-2 days is to be expected.
As soon as the package has been delivered to the post office, you will receive an email with the shipping confirmation and the tracking number to monitor the status of your shipment.
Optionally, you can pick up your order in one of our stores to receive your products as quickly as possible.
How do I activate a partial delivery?
Cyber Monday is one of the biggest shopping days in the world. Click here to take a peek behind the scenes from last year.
Will you wrap up my Christmas presents?
Unfortunately not. The additional packing in our warehouse or in our shops would significantly increase the waiting time. Our most important concern is that you receive your Christmas present in time, so we do not offer this service.
What's this Advent calendar all about?
In the Advent calendar you'll find every day a new shiny offer for you. The number of units is limited in each case, so it's worth it to order it fast.
On which days does the swiss post deliver christmas parcels?
There are no deliveries on the 25.12.19, 26.12.19 and on Sundays. Apart from these days, you will receive your order as normal.
What can I do with duplicate products?
You can of course return them to us. To find out how to do this, click here. Or you can sell it through our resale platform so that someone else can enjoy it.
On which days can I collect my order in your stores?
The opening hours of the individual stores can be found right here. These are identical for digitec as well as Galaxus. At Christmas time there is a lot of traffic in our shops. It's best to take something to read and enough patience with you.
What about warranties and returning for christmas products?
Can vouchers or credit notes be redeemed for christmas products?
I missed out on a special offer I was interested in. Is there anything that can be done?
Unfortunately not. As soon as a Cyber Monday offer has sold out, the special deal no longer applies.