We keep the delivery status of your orders updated in the order overview in your customer account. As soon as your product has been handed over to Swiss Post, you’ll find the direct tracking link in the order on the respective product («Track shipment»). Unfortunately, we are not able to provide you with a tracking link for all deliveries, e.g. for letter shipments or for deliveries from certain third-party providers.
Why is the status of my order still «ready for shipment»?
- Your order contains products with different delivery times. To help protect the environment, we only ship orders once they’re complete. If you need any items sooner, please activate partial delivery.
- If you selected «advance payment» as your method of payment: your order will be shipped as soon as we’ve received your payment. This can take 1–2 working days.
The parcel has been shipped, but I haven’t received it
If your order has been shipped but you haven’t got it yet, first check that it hasn’t been delivered to a neighbour. If this isn’t the case and the status of the order has been «shipped» for at least five days, please get in touch with us.
Why are you sending my order in several parcels?
Not all products are sent from our warehouse. When the item comes from one of our partner suppliers, it’ll be sent to you directly in a separate parcel. You’ll get a confirmation e-mail once each parcel has been dispatched.