You have a right to access regarding your data stored by us. We will respond to such requests within the statutory period (normally within 30 days). Please proceed as follows to make use of your right to information:
Contact us via email at galaxus@galaxus.ch with the following text:
Please supply the personal data galaxus.ch or digitec.ch hold about me in writing within 30 days. The number of my user account is: xxx
Important:
- Please provide the number of your user account. You can find it in the settings of your user account.
- For sending the e-mail, please use the same e-mail address that you have entered in your customer account on digitec.ch or galaxus.ch.
- We can only comply with the request for information if the e-mail and the and the number given for the user account are correct.
If you want to use templates for the application of access requests from the Internet or other sources, this is no problem. However, this normally has no influence on the result of the request for information. You can also submit your request by mail.
Digitec Galaxus AG
Customer Service
Pfingstweidstrasse 60b
CH-8005 Zurich
In this case, please enclose a copy of an official form of identification (e.g. identity card, driver's license). Data that is not required for the identification of the applicant can be made unrecognizable (e.g. height, photo, ID number).