Galaxus Helpcenter
Payment
Payment
Payment
How can I pay?
Can I pay for my order in instalments?
My credit card or PayPal payment isn’t going through. What should I do?
How can I alter my payment method?
How can I increase my credit limit?
Invoice
Where can I find the invoice for my order?
Why have I received several invoices for one order?
Can I change the billing address retrospectively?
How do I pay by invoice?
How can companies pay by invoice?
Credit Notes
How do I get a refund?
How do I redeem a credit note on an order?
Where can I find my credit notes?
Can I redeem a credit note on an order I've already placed?
Reminder
I need to extend the payment deadline
I have received a reminder even though I paid for my order
Vouchers
How do I redeem a voucher?
How do I redeem a voucher or credit note after I’ve placed an order?
Gift vouchers