Additional services

Partner Services

• How do I add product assembly or other services to a product in my order?
• How and when is a product delivered when services are included in the order?
• How can I edit or cancel an order that includes services?
• Why can’t I add services to my order?

Resale

• How do I sell a product I bought from Galaxus?
• Which products can I resell on Galaxus?
• How do you process payments for secondhand products?
• Where can I find secondhand products in the online shop?

Other services

• What services do you offer in store?
• Device insurance
• How do cashback offers work?
• Can I collect Cumulus points when I shop at Digitec Galaxus AG?
• Electronic software delivery (ESD)

Contact options

• Live chat
• E-mail service
• Fax service
• Phone support
• Visit us in one of our stores

Subscriptions

• How do I extend my current mobile contract?
• I’ve got my subscription offer. What should I do now?
• How do I order a device with a new subscription?
• How is the device discount calculated?
• I want to keep my phone number. How do I switch over to another provider?
• How long will it take to get my device and mobile subscription?