Before you switch to digitec connect
- Can digitec connect SIM cards be used in any mobile phone?
- Can I keep my number?
- Will I get signal everywhere?
- Can I pick my new number?
- Are eSIM, Wi-Fi calling, VoLTE and mobile ID available with digitec connect?
- Can I pay for my device in monthly installments and have a digitec connect subscription at the same time?
Switching to digitec connect
- What data is collected?
- How do I switch to digitec connect?
- How much is the subscription per month?
- When can I start using digitec connect?
- How do I set up a digitec connect subscription?
- What network does digitec connect use?
Family + Friends
- What's the difference between the account holder and Family+Friends members?
- How can I add a new Family & Friends member?
- How do you sort out who pays for the Family+Friends subscriptions?
- What happens if one of my Family+Friends members wants to cancel their subscription?
- What happens if the account holder wants to cancel their subscription?
- Can I set up a subscription for someone if I don't have a digitec connect subscription myself?
Subscription and pricing
- Where can I buy a digitec connect SIM card?
- How do I pay for my digitec connect subscription?
- How can I manage my credit card?
- What speed is available to me?
- What is the digitec connect cancellation period and minimum contract period?
- How does the trial month work?
- Why is my browsing speed throttled?
- How do digitec connect promotion codes work and how do I redeem them?
- My subscription isn’t working. What should I do?
- How do I activate Visual Voicemail?
- How can I minimise roaming charges?
- When I log into the cockpit, it's not showing all of the data I have left. Why?
- What’s an eSIM?
- What do I need so that the eSIM can be activated smoothly?
- How do I get eSIM with my subscription?
- How do I activate eSIM on my smartphone?
- I have a new eSIM-enabled device. How do I transfer my old digitec connect eSIM profile?
- How do I switch my existing digitec connect subscription from SIM card to eSIM?