Customer account

General

• How do I create a customer account?
• I have several user accounts. Can I merge them?
• What do gamification and levels mean?
• How can I switch notifications on and off?
• How can I receive information about my data?

Settings

• How can I reset my password?
• How can I update my details?
• How can I create a new user?
• How can I delete or deactivate my account?
• How do I unsubscribe from the newsletter?

Security

• How do I have my age verified?
• How can I activate or deactivate two-factor authentication (2FA)?
• Dealing with phishing e-mails
• I get an Access Denied notification – what should I do?