In your customer account, go to Orders and select the order that is outstanding. You’ll be able to tell which this is as the payment status will be «overpaid». This is where you can create a credit note or request a refund:
If you already have a credit note, you’ll find this in your customer account.
Refunding to your credit card or PayPal account
If you ordered using a credit card or PayPal, you can have the amount refunded back to the same place. Select the relevant order and then click «Request refund». Once you see «Issue refund», the amount will be refunded to the card or PayPal account you paid with.
Refunding to your bank account
To set up a refund to your bank account, add your bank details so we're sure of transferring to the right account. You'll then be able to get your refund sent straight to your bank account.
To request a refund to your account, click on the credit note you’d like to have transferred. See all your credit notes.
Clicking on the «Show» button takes you to the order the credit note is linked with.
Click on «Request refund» to release your refund.
Please bear in mind that transfers usually take one to three working days.