How do I get a refund?

At the moment, there are two ways of getting a refund. In both cases you’ll need to have registered your bank details in your Digitec Galaxus AG account. If you haven’t done that already, go to User account, Settings and Bank accounts. Find out more about settings options under this article.

Please be aware it normally takes one to three working days for bank transfers to reach your account.

Credit notes for products from a standard order

1. In your account, go to "Purchases" and then "Orders".
2. Open the order that has the pending credit note.
3. Click "Request refund" in the top left hand corner.
4. Select your preferred bank account and if you want, give a reference for the bank transfer.
5. Confirm and update the order by clicking on "Request refund".

Credit notes for products you sold on the resale platform

1. In your account menu, go to "Purchases" and then "Credit notes".
2. Open the credit note on the product you sold on the resale platform.
3. At the bottom right, click on "Request refund".
4. Select your preferred bank account and if you want, give a reference for the bank transfer.
5. Confirm and update the order by clicking on "Issue credit".