Pallets and bulky items over 30 kg
A haulage company delivers heavy items on pallets. They'll call you beforehand to arrange a suitable delivery time. If they can't get hold of you, you'll get an e-mail asking you to contact them. For hard-to-access addresses, our delivery company takes palettes to the nearest location (e.g. lower station of mountain railway). Then a specialist company takes over from them to deliver to your home address.
Please note that Swiss Post only deliver to the kerbside. Additional services, such as delivery to a certain floor, cost extra (see below). Any exceptions to this will be listed on the product page.
Delivery to place of use
Our free delivery option normally means delivering to the kerbside. For CHF 59.–, we deliver pallets or small consignments over 30 kg to their place of use if the products you've ordered are coming from our own warehouse. This means that a haulage company delivers the product to the desired place of use, e.g. your living room or cellar. The service includes delivery to the place of use only. It does not include product assembly or taking back old products or packaging.
This service can be selected in the payment section when ordering your product.
The haulage company arranges all delivery appointments.