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  1. Galaxus Helpcenter
  2. Orders

Orders

General

  • Where can I find the invoice for my order?
  • Where is my parcel?
  • How can I cancel an order?
  • How do I change my delivery address or billing address?
  • Why is there an extra charge for small orders?
  • Buying from third party sellers

Shipment options

  • Ship products available from stock immediately
  • When will my order be shipped?
  • What do the delivery dates mean?
  • How do you deliver heavy or bulky products?
  • Delivery without shipping costs
  • Flash delivery

Pickup

  •  Collection locations
  • How long will you hold my order for in store?
  • Can someone else collect my order?
  • Why can't I choose the Collection option?
  • What is PickMup?

Wrong deliveries & transport damages

  • Missing Adapter
  • I've received an externally damaged product
  • I've received a product i didn't order

Supplementary services

  • Quotes for business customers
  • Delivery of large appliances to point of use
  • Do you also deliver abroad?